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EVERY HEARTBEAT MATTERS. EVERY LIFE DESERVES CARE

As you step into our world of healing, we have just one question for you

Who are we caring for today?

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A human heart that needs healing?


For You &
Your Loved Ones



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A loyal companion in need of healing


For Your Pets &
Their Best Life



India’s leading Holistic Healthcare One Stop Solution                                           Employee Wellness Starts Here – India’s #1 Corporate Healthcare Partner

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For more detailed information about the cookies we use, see our Cookies page  


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Refund & Cancellation



At Perfector's HumanCare HealthCare, we are committed to providing high-quality healthcare consultations and services. This Refunds & Cancellation Policy outlines the terms for cancellations, rescheduling, and refunds related to appointments and services booked via www.perfectors.in.

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Appointment Cancellation & Rescheduling

We understand that plans may change. If you need to cancel or reschedule a booked consultation:

- You must notify us at least 24 hours in advance of your scheduled appointment.  
- Cancellations made before this window will be **eligible for a full refund** or free rescheduling.  
- Cancellations made **less than 24 hours before the appointment** may be subject to a **50% cancellation fee** or may not be refundable, depending on the situation.

📧 Email: service@perfectors.in  
📞 Phone: +91-8828822211

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No-Show Policy

If you fail to attend a confirmed online consultation and do not notify us in advance, it will be considered a no-show.

- **No-shows are non-refundable**, as the time slot is reserved exclusively for you and the meeting link is generated and active.  
- Repeated no-shows may limit your ability to book future appointments.

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Refund Eligibility

Refunds may be granted under the following conditions:

- If Perfector's HumanCare cancels a consultation or service due to unforeseen technical or staffing issues  
- If the **payment is processed but no meeting link or appointment confirmation** is received due to a technical error  
- If a booking is **cancelled by the user within the permitted time frame** (minimum 24 hours before the scheduled time)  
- If the service was not delivered or initiated due to provider error or system failure

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Non-Refundable Scenarios

Please note that refunds will not be issued for:

- Emergency consultations once initiated  
- Services already completed or initiated by the doctor/healthcare professional  
- Missed appointments or late cancellations (less than 24 hours' notice)  
- Any additional services or digital health content purchased and delivered

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Refund Process

Approved refunds will be processed to the original payment method used via Razorpay. Refunds typically take 5–7 business days, but may vary depending on your bank or payment provider.

For any Razorpay-related disputes, please also refer to [Razorpay’s Refund Policy](https://razorpay.com/terms/).

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How to Request a Refund or Cancellation

If you need to cancel an appointment or request a refund, please contact our support team with the following details:
- Full Name  
- Registered Email or Mobile Number  
- Appointment Date & Time  
- Reason for Refund/Cancellation

📧 Email: service@perfectors.in  
📞 Phone: +91-8828822211

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Policy Changes

We reserve the right to update this policy at any time. Changes will be reflected on this page with the “Last Updated” date. Continued use of our services implies your acceptance of any changes.